United States
Acumatica Financial Management, Advanced Inventory and Order Management, Fixed Assets and Acumatica Customer Management, Field Service management
Lifeway Mobility supplies ramps, stairlifts, wheelchair lifts, transfer aids, and bath safety solutions to individuals and businesses. The company has grown through acquisitions and has plans to become the leading supplier of accessibility solutions nationwide. Frustrated with multiple siloed business applications, Lifeway Mobility deployed Acumatica ERP, gaining an affordable, cloud-based ERP that allows it to connect new offices quickly.
Lifeway Mobility supplies ramps, stair lifts, wheelchair lifts, ceiling lifts, transfer aids, elevators and bath safety solutions to individuals and businesses in multiple states through its seven offices. The Connecticut-based company was founded by Paul Bergantino, Tim Burfield, and Dave Hess, who recognized the potential for the growing healthcare niche, historically fragmented by mom-and-pop operational suppliers.
Founded in 2015 and backed by a private equity firm, Lifeway has grown through acquisitions and has plans to become the leading supplier of accessibility solutions nationwide. Over the past five years, the company has augmented operations in Connecticut and Rhode Island, with acquisitions in Illinois, Indiana, Massachusetts, and Minnesota.
After the first few acquisitions, it became apparent that the several disconnected software programs that ran the operation couldn’t handle the scale and pace of the company’s growth. The growing list of software systems only made it more difficult. “Because our offices were established through acquisition, each one came with a legacy set of tools, software, operating platforms, process and procedures. This made it a real struggle and incredibly complex to get consolidated statements and reporting,” says Bryan Mullen, SVP Shared Services.
“We spent a lot of time asking (various offices) to export data to a common format so we could try to consolidate all the data,” he explains. “The problem was none of the source systems represented data the same way. There wasn’t any way to get an apples-to-apples comparison.”
• Shortened time to deploy new technology, rolling out new ERP to branches in just 30 to 60 days
• Gained real-time business insight, driving better, data-driven decisions
• Improved customer service with new field-service technology
• Obtained mobile access to data, critical for the geographically dispersed organization
• Acquired a connected platform for growth, eliminating six siloed applications
• Lowered IT expenditures by eliminating the need for on-premises hardware and security infrastructure