MiiR

Industry

Manufacturing: Stainless Steel Drinkware for B2B Retail

Location(s)

Seattle, WA with additional warehouses in WA and ID sales offices, and operations team in Jinhua, Zhejiang, China, and China tenant

# of Employees

Approx. 100 full time employees

Products

Acumatica Enterprise Retail Edition with:
• Multiple Currencies
• Intercompany Accounting
• Native Shopify Commerce Connector
• Warehouse Management
• Acumatica Premier Support
• Advanced Authentication
• Avalara
• EBizCharge Credit Card Processing Integration
• Power BI Analytics
• SPS Commerce Fulfillment EDI
• StarShip Shipping Software

Customer Social Sharing Details

Customer Success Sharing Details

Acumatica Cloud ERP Helps MiiR Maximize Operational Efficiency, Grow Dramatically While Boosting Giving

Overview:

MiiR, a lifestyle brand built on design and generosity, initially launched its business with QuickBooks Enterprise. As the company grew, the entry-level financial package became a liability. Inventory and orders were hard to track, online orders were error-prone, and the software couldn’t handle multiple users. Wanting to be a truly connected and digital business, MiiR chose Acumatica for its mobility, automation, dashboards, flexibility, and ease of thirdparty integrations for e-Commerce.

Key Challenges:

  • Implemented a single, connected, robust, modern eCommerce platform to expand into new channels
  • Gained real-time operational visibility into inventory using native Shopify connector and warehouse management for distribution
  • Eliminated manual data entry through automated financial reporting for deep business insights
  • Acquired an integrated inventory management solution to automate inventory transactions and warehouse operations
  • Improved visibility into order status, enhancing the customer experience
  • Gained worldwide mobile access to business information to operate the business more efficiently
  • Saved time with an integrated business solution and access for all, eliminating unnecessary, siloed applications
  • Improved cashflow with actionable insights into past-due accounts for prioritized collections activities
  • Decreased shipping processing times by more than 40 percent with shipping integration
  • Eliminated manual inventory counts
  • Reduced online order processing times from 30 minutes to just a few minutes
  • Improved B2B ordering platform, increasing communication with suppliers and others
  • Gained flexible, futureproof system that is easy to upgrade

Key Results:

Seattle-based MiiR makes stainless-steel drinkware and specialty coffee products for B2B companies and consumers while prioritizing people and planet through its impact efforts. To-date, MiiR has donated over $4 million dollars through grantmaking to its nonprofit partners. It is also a Certified B Corp, 1% for the Planet member and is Climate Neutral certified.

MiiR, named partly in homage to environmentalist John Muir, has funded projects with nonprofits Splash and Water1st to bring clean water to people in developing countries like Honduras, Bangladesh, and Nepal and also closer to home, partnering with Viva Farms in Skagit County to provide irrigation to 45 acres of land designed to support up to eight farm businesses for 25+ years.

When Papé and his wife started MiiR, he set the company up on QuickBooks Enterprise, which worked well when the company operated out of their apartment and a small 10-foot storage unit. But as growth ballooned inventory into a sizable warehouse, problems emerged.

With QuickBooks, an entry-level accounting package running on a virtual PC, there was a huge time lag when information came in from other systems. “Bank feeds didn’t go in properly and connections were hard to forge when MiiR grew from [eCommerce platforms] Volusion to Magento to Shopify,” Papé says. “We saw tremendous growth over the years. That (growth) came with a lot of systems that were challenging to keep up with.”

Acumatica has allowed us to step into what it means to truly be a connected and digital business.
Bryan Papé
MiiR Founder & CEO